Refund policy
Return Policy
Effective Date: 2025
MetroCare Mobility LLC provides transportation services, not physical goods. As such, traditional product returns do not apply.
Once a transportation service has been completed, it is considered fully rendered and non-returnable.
If you believe there was an error in your booking, billing, or service details, please contact us promptly so we can review the matter.
Contact: contact@metrocaremobility.com
Phone: (901) 589-5892
Refund Policy
Effective Date: 2025
MetroCare Mobility LLC aims to provide reliable and professional transportation services. Refunds are handled on a case-by-case basis under the guidelines below.
Eligible Refunds
A refund may be considered if:
- MetroCare Mobility cancels a scheduled service due to unavailability or operational issues
- A billing error occurs
- The service was not delivered as confirmed
Non-Refundable Situations
Refunds will not be issued for:
- Missed pickups due to client unavailability
- Late cancellations or no-shows
- Changes requested after service confirmation
- Completed transportation services
- Delays caused by traffic, weather, or circumstances outside our control.
Cancellation Policy
- Cancellations must be made as early as possible
- Same-day or last-minute cancellations may be subject to a cancellation fee
- No-shows are non-refundable
How to Request a Refund
To request a review, please contact us within 24 hours of the scheduled service with:
- Your name
- Date of service
- Pickup location
- Reason for the request
All refund decisions are made at the sole discretion of MetroCare Mobility LLC.
Processing Time
Approved refunds will be processed within 5–7 business days, depending on the original payment method.
Important Disclaimer
MetroCare Mobility provides transportation services only. We do not provide medical care or emergency services.